Marc Guigon (International Union of Railways - UIC) manages the UIC Covid-19 taskforce. A document has just been published : it provides the guiding lines to increase customer confidence in rail transports. The document details the potential measures to reduce the spreading infection : temperature checks, masks and other facial coverings, sanitation gel, social distancing, crowds management, cleaning and desinfecting of public spaces, ventilation, innovative digital solutions (information about train and station occupancy)
A chapter is devoted to communication measures to reassure the public (what, where, how to communicate?)